Shipping policy

Delivery, Stock, and Processing

Most Zaya designs are made to order, which can take up to 6 weeks, particularly for labor-intensive designs. Ready-made items will be shipped within 4 business days. If you purchase ready-made items along with made-to-order designs, they will be shipped together when the made-to-order designs are ready.

Express shipping is available at an additional charge. While we cannot rush the creation process, express shipping will prioritize your order.

Once your order is shipped by our local courier, you will receive a delivery confirmation email with a tracking number. Delivery times may vary once dispatched.

Please note that postage/courier times are indicative and may vary due to postal service issues, holidays, or busy periods. We are not responsible for postage and delivery issues or delays. Extra surcharges may apply for remote locations. This does not get calculated at checkout, you will be contacted via email with the option to pay the difference or receive a refund for the product you ordered.

Custom Orders

Due to each design being handcrafted, variations are possible upon request. Contact us before placing your order with specific requests, and we will do our best to accommodate. Custom orders cannot be exchanged or returned.